Saving the independent shops
July 5th 2010 Posted at Ethical business
4 Comments
I have recently been enjoying the latest TV series by Mary Portas, self-crowned Queen of Shops. Mary Portas “made her name in retail” and now takes it upon herself to visit shops and give them a new lease of life. Her previous series saw her tackle charity shops; now she is trying to rescue dying independents from being sent under by supermarkets.
The series has seen her seek to revive a bakers, a corner shop, a greengrocers and, most recently, a shop selling items for the home. The shops are always run by great characters and they tend to take insult to Mary’s words of wisdom, which are fairly blatantly exaggerated and spiced up to improve the entertainment factor.

Mary Portas
The core of each show is finding the unique selling point (or USP) of the shop in question: What can they offer that the supermarkets can’t?
It goes without saying that the small independent shops on our high streets are being put out of business because supermarkets sell everything and cheaply. So, according to Mary, the only way for independent shops to survive is to offer something that the supermarkets can’t. For the bakers it was specialist bread baked by an on-site baker; for the corner shop, sourcing local produce from farmers and local businesses; the greengrocers was freshness and local produce, as well as a door-to-door veg box service; and for the homeware shop it was seeking out items at markets and doing them up with a touch of creativity.
Although Mary Portas’ style is somewhat head-on and, at times, a little OTT, you cannot deny that she knows her stuff. Her work on the shops includes a rebranding and refit, and by the time her work is done the shop always looks ten times better and like it has a real chance of survival.
But, at the end of the day, it is consumers who will decide which shops will survive and which will go under. You can now quite easily buy everything from supermarkets, and with online shopping, you don’t even need to go to the store on your local high street. Local shops like butchers, bakers, greengrocers and corner shops really are facing an uphill struggle and will only survive if consumers choose to shop there, despite the convenience of having everything under one roof at a supermarket.
Why would anyone buy meat from one shop, fruit and veg from another, and bread from a third shop, when you can buy everything from one big superstore? Well I do exactly that, and why? Because I want these shops to be there in 5 years time. I try and buy as little as possible from supermarkets, and choose instead to support local independent businesses. I go to my local butcher for the friendly service, the locally sourced produce and because I want there to be a butchers on my local high street.
The simple truth is that if we do not support local independent businesses they will disappear, and when they do, all we will have left will be supermarkets: Four monster companies deciding what the nation eats.
Mary Queen of Shops, Monday 9pm, BBC2
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Interesting post, Lucy. I agree with you that Mary knows her stuff, but I always think her programmes are slightly more about her trying to prove how right she is, than the shop itself. Or, in the case of the programme she did with Save the Children shops, the cause itself. A couple of weeks later, I cycled past a shop she’d set up on Westbourne Grove with Save the Children, focussing on high-end designer recycled items. I was rather shocked, but not surprised, to see the name of the shop in large letters was Mary’s Living and Giving Shop. And underneath, in rather smaller, unobtrusive letters, “for Save the Children”. In pursuing Mary’s advice, it seems the charity has lost its own identity. Interestingly, several doors down on the same street, you pass the Oxfam secondhand designer and fair trade shop, set up in association with Whistles fashion guru Jane Shepherdson (who also supports People Tree). It is clean, sophisticated, and importantly, still clearly an Oxfam store not rebranded as the brainchild of a retail celebrity! If ever I’m looking for second hand posh gear, I know which one I’ll be heading to…
Many thanks for your comment. It really is a shame that she appears to have shifted the focus of that Save the Children shop from their charity work to her personal project, and I can understand where you are coming from in saying that her shows are a little too focused on Mary, rather than on the business she is making over.
However, I do still think that she is doing a good job in bringing the plight of the independent retailers to light and, although it is clearly something that is benefitting her personally, it has to be making viewers stop and think when they walk past their local greengrocers, bakers etc. Hopefully this will make a difference and will go some way to changing the mentality of at least some people to give the supermarkets a little less, and their local community a little more.
We shall see.
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